After yesterday’s launch in Europe, Sony has officially completed the launch of the PlayStation 5 in all its launch regions. Over the next few weeks, there will be many people setting up a new console, but it seems that some are already experiencing problems. Today, Sony detailed a fix for one of these problems, and if you’re having trouble downloading games, you’re sure to want to check it out.
On Twitter, Sony says that those who are having trouble downloading games with messages “Queued to download” or “View details” on PS5 should first make sure that the system software is updated to the latest version. If so, these users are instructed to restart their PS5s in safe mode and rebuild the database to correct the problem.
Starting in Safe Mode is a fairly simple process, as detailed in the PlayStation support website article linked to that tweet. To begin, you will need to turn off the console by pressing the power button. After the console is completely turned off (the power indicator will flash for a few moments before this happens), you will want to turn the console on again, but this time hold the power button and do not release it until you hear a second beep.
The first beep will happen as soon as you press the power button, while the second beep will occur seven seconds later. After releasing the power button after the second beep, connect your controller to the PS5 with the USB cable and press the PS button on it. The PS5 boot process in Safe Mode is exactly the same as the PS4, so those who had to boot in Safe Mode on PS4 should already know what they are doing here.
From here, all you have to do is select the option “Rebuild database” in the menu that you see in Safe Mode and the download problem must be fixed. Of course, this is just one of the problems that new PS5 owners are facing right now, as evidenced by the many responses that Sony received to its tweet about the download problem, so, hopefully, more fixes will come soon.